Outreach
How-to guides and troubleshooting for Outreach.
- Historical email opt-outs are not topic audience uploads
- Header format for direct-recipient custom tokens
- Hide SMS link behind display text
- Handle unwanted incoming text messages
- Guest email and invitee email are separate for follow-ups
- Handling a text unsubscribe request that is not STOP
- Grade Email is disabled after enabling the Labs feature
- Greeting configuration versus email-body tokens
- Grade copy written outside Outreach
- Google font saved but missing from Outreach
- Generate an editable email from a screenshot
- Gift exclusions across multiple email addresses and households
- Generate links from GO imports and address prefill
- Follow-up email excluding donors who gave since the first send
- Follow up with people who did not open or click an email
- Fix a No href in link warning
- Find when an email address unsubscribed
- Find replies and conversations needing a response
- Find topic exports and distinguish email usage from text usage
- Find the addresses that bounced for an Outreach
- Find Attach an Image in a text outreach or text template
- Filter an event outreach to one activity
- Find and enable the Grade Email beta control
- Failed versus Bounced
- External school URL in text outreach
- Exporting tokens separately from complete URLs
- Export unsubscribes and send a resubscription invitation
- Export target and branded-domain selector
- Export text opt-outs
- Export Smart Ask values from a personalized workflow