Follow up with people who did not open or click an email

For school administrators using GiveCampus Outreach. Controls can differ between the classic email editor and the newer Composer editor.

The Outreach recipient and filter controls do not expose a built-in nonopener/nonclicker condition. A followup can use an uploaded recipient list, but that audience must first be established from appropriate engagement information for the original send. Do not treat the recipient-history export's single Status value as a complete open-and-click history or assume an automatic resend-to-nonopeners workflow. Ask support about producing the specific audience when the visible reporting cannot establish it.