Frequently Asked Questions
- Can I restart a recurring gift that has ended or expired?
- How do I update or change the bank account used for deposits?
- How do I update profile details on my GiveCampus account?
- How do I find the MAC address for a GC MOTO device?
- GiveCampus Scheduled Maintenance - July 6th 2025
- Do offline gifts count against just for you matches/challenges?
- How can you tell if someone declined an incentive?
- How do you hide the progress section on a tiered campaign?
- Data Importer - Unlocking the Basics: Data Import Made Easy
- Are Offline Matches and Challenge dollars automatically added to the campaign totals?
- How do I reopen a closed Fundraising Campaign?
- Can I provide a partial refund?
- What happens if I include 'Joint Gift' on the post payment form?
- What happens if you move a gift to a different Fundraising Campaign?
- How do I hide a campaign so it doesn't appear on a school page?
- What happens to a "Follow the Fund" match when the campaign ends, if the match is set to fully release at the end of the campaign regardless of progress during the campaign?
- Why is the wrong name showing up on a donor's credit card statement?
- Can a joint donor be added to an offline gift?
- A campaign is in an "In-analysis" state, how does it get moved back to a "draft" state?
- What does a partner need to share with their IT team to whitelist GiveCampus emails?
- How can I see which advocates claimed an incentive?
- How can I test donations on my campaign or giving form?
- How do I add first and last name to a giving form?
- Where do constituent ID’s for advocates come from?
- Raiser's Edge NXT Integration - Managing ‘Missing Recurring Gift ID’ issues
- Can conditional emails be based on affiliations?
- Can a school delete one constituent from a previous their data import that was made using the School Level Data Importer(SLDI)?
- If a gift that was matched is refunded, will the matched money return to the match pool?
- Will offline donations that are uploaded count towards Matches and Challenges?
- How does a bank gift that failed show up in reporting?