Frequently Asked Questions
- Campaign Upload Requirements: When Your Campaign Must Be Live vs Draft
- Campaign Page Section Visibility and Management
- Modifying Existing Designations: What Can and Cannot Be Changed
- Pre-Launch Page Social Sharing Options
- Follow the Fund Matches: Understanding Fund Allocation
- What should I do if gifts came in on a Giving Form during out Giving Day?
- Troubleshooting Campaign Content Upload Issues
- Custom Video Thumbnails for Campaigns
- Custom Leaderboards for Campaigns
- Can I Customize My Payment Button Text?
- When do Apple Pay and Google Pay appear on my forms?
- Constituent ID Backfill Tool
- Tiered Campaign Reporting and Downloads
- Password Reset FAQ
- Creating Autofill Links with Custom Parameters and Tracking
- Setting Up Matches and Challenges
- How do I update an Advocate's name?
- Fixing Campaign Countdown Timer Issues
- Understanding Canceled Bank Deposit Gifts
- GC Outreach Texting: List Processing Times and Troubleshooting
- Managing Duplicate Designations and Match Configuration Issues
- Managing Designations in Tiered Campaigns to Prevent Cross-Counting
- Form Images Deep Dive
- How do I change the thumbnail (placeholder image) for my campaign video?
- Admin Roles & Permissions
- Where can I find webinar recordings and schedules?
- Why can't I move a gift between a Giving Form and a Social Fundraising Campaign?
- Can I customize Chargeback emails?
- What does 'Excluded' mean in GC Outreach?
- How do I update the image on just one page of a Giving Form?