Can I customize Chargeback emails?

Chargeback emails are automatically sent to all administrators who have enabled donation notifications. It is not possible to designate a specific individual to receive only chargeback-related notifications exclusively.

These emails function as system-generated notifications and, as such, their content and format cannot be modified or personalized in any way.

Chargeback Notification Limitations

Creating Email Filters for Chargeback Notifications

While you cannot customize chargeback emails or designate specific recipients, you can manage these notifications more effectively:

1. Enable gift notifications for administrators who need to know about chargebacks

2. Set up email filters in your email client to automatically handle chargeback notifications:

- Create a rule that identifies emails with the subject line "A donation to [School Name] was charged back"

- Automatically forward these to finance team members

- Apply special labels or folders for easy identification

- Set up alerts or priority flags