Setting Up Matches and Challenges

Match vs. Challenge

A match is a commitment from a donor to multiply gifts. Example: For every dollar you give today, Jane Smith will match it dollar-for-dollar, up to $5,000. Matches can be dollar-for-dollar or per-donor (a set amount per donor regardless of gift size).

A challenge unlocks when a goal is met. Example: If 100 donors give to the Business School by midnight, the Dean will release $10,000. Challenges can be based on donor count or dollar amount.

Creating a New Match or Challenge

1. Go to Campaigns in your admin dashboard
2. Select the campaign
3. Navigate to Motivation and Sharing, then Matches and Challenges
4. Click New Offline Match or Challenge
5. Choose Match or Challenge

Configuration Options

• Total Amount: The dollar amount being offered.
• Unlock Criteria (challenges): Donor count or dollar amount needed.
• Timing: Set start and end times in your time zone. Leave blank to run for the full campaign.

Who Counts Toward a Match or Challenge

Eligibility can include all donors or be restricted by the options available in your match or challenge, such as designation, affiliation, class year, donor email list, donor status, or recurring gifts. Restrictions use pre-payment information; post-payment fields do not determine eligibility.

Featuring Matches and Challenges

Title (optional): A clear headline, up to 60 characters. Leave blank for auto-generated language.
Description (optional): Additional context shown with the match or challenge, up to 300 characters. Match Structure: Choose either Per Donor or Per Dollar matching, and specify the matching rate.

Feature up to nine matches or challenges by clicking the star icon in Motivation and Sharing. Unfeatured items display by: active status, time-bound closest to closing, then largest dollar amounts.

Troubleshooting

• Gift not counting toward match? Check criteria (designation, affiliation, class year, timing). Post-payment data is not used.
• Match total not matching campaign total? Review match settings and the All Gifts report to reconcile overlapping dollars.
• Progress bar not updated? Allow a few minutes after offline gift uploads. Under 1% to goal will not display.