Password Reset FAQ

You can reset your GiveCampus password here: https://www.givecampus.com/password/new

Password Reset and Email Delivery Issues

Common password reset problems

If you're not receiving password reset emails, try these troubleshooting steps:

1. Check your spam/junk folder - Password reset emails may be filtered by your email provider

2. Search for subject line - Look for emails with "password reset" or "GiveCampus" in the subject

3. Contact your IT team - Your organization may have server-side email filters blocking the emails

4. Verify you're using the correct email - Ensure you're using the same email address associated with your GiveCampus account

5. Try registering for a new account at https://www.givecampus.com/sign_up

What to do if no account exists

The password reset function works only for donors with an existing GiveCampus account. If no account exists, a password reset email will not be sent. Advise the donor to register at the sign-up page: https://www.givecampus.com/sign_up. If the donor cannot find an account associated with the provided email, they may have used a different address. Verify the correct email before proceeding.

in most situations where an advocate or donor isn't receiving a password reset it's actually because they haven't yet set up a GiveCampus account!

Donors Without Accounts

Many password reset issues occur because the person hasn't created a GiveCampus account yet. This is especially common with donors trying to manage recurring gifts.

Administrator guidance for account issues

If users report that password reset emails aren't arriving, administrators can guide them through the troubleshooting steps outlined above. Often this issue occurs because the user hasn't yet created a GiveCampus account.

Recommended approach for administrators:

1. Suggest the user create an account at https://www.givecampus.com/sign_up using the email they expect to use for their account.
2. If registration succeeds, the user never had an account and can log in with their new credentials.
3. If registration is blocked with an "email already in use" message, the account exists and the user should use the password reset process.
4. If the reset email still isn't received, advise the user to:
   • Check their spam or junk folder
   • Verify they're using the correct email address
   • Consult their IT team to see if server-side filters are blocking GiveCampus emails

Password reset emails are sent automatically when requested, so issues with not receiving them generally indicate an email delivery problem.

Unconfirmed accounts: what they are and how to spot them

Some users begin registration but never verify their email, resulting in an unconfirmed account. In this state:

• The user started registration but did not click the verification link.
• They cannot log in using that email.
• They cannot register a new account with the same email because the system reserves it.
• If they request a password reset, they will receive both a confirmation email and a password reset email; however, they must confirm their account before the password reset will work.

Quick triage checklist

If a user experiences all of the following, they likely have an unconfirmed account:

• Cannot log in
• Cannot register a new account with the same email
• Receives password reset instructions but still cannot log in after following them

Practical workflow for administrators

• Ask the user to register with the email they believe is on file. If registration is blocked, an account exists.
• If the account exists but the user cannot log in, instruct them to check both their confirmation and password reset emails.
• Once the account is confirmed via the confirmation email, the user can complete a password reset to set a new password.

Try creating an account first:

1. Go to https://www.givecampus.com/sign_up
2. If the email is already in use, the system will prevent registration and you'll know an account exists
3. If registration succeeds, they never had an account and can now log in

Two-Factor Authentication (2FA) email issues

If you're not receiving two-factor authentication confirmation emails:

• Search your email for the Subject Line: "GiveCampus - Two-Factor Authentication" to make sure the email isn't being filtered into a specific folder
• Verify with your IT team that GiveCampus emails aren't being filtered server side
• Try checking both inbox and spam folders

Creating a new account vs. password reset

Volunteers: Login vs. Sign Up (one account across schools)

GiveCampus uses a universal account system—one email address equals one account across all schools. Volunteers do not need to create separate accounts for each institution or campaign. If you already have a GiveCampus account from any school, sign in via the admin login page rather than creating a new account through the signup page.

How to log in with an existing account

1. Visit https://www.givecampus.com/schools/[SchoolName]/admin/login (replace [SchoolName] with the school’s URL name).
2. Enter the email and password associated with your GiveCampus account.
3. If you’ve forgotten your password, click Forgot your password? on the login screen and follow the reset instructions.

Common scenarios

• If you previously donated or volunteered with one school and are now volunteering for a different school, use your existing account to log in via that school’s admin login page.
• If you received a signup link but already have an account, open the same school’s URL with /admin/login. The signup page will not allow you to register using an email that’s already in use.

If you're having trouble accessing your account:

• If you've never had a GiveCampus account, you'll need to register for a new one
• If you had an account but forgot your password, use the password reset function
• If you're unsure whether you have an account, try registering for a new account, it will not let you register using an email already in use!

Two‑factor authentication: verification code delivery

If your two‑factor authentication code doesn't arrive, try these steps:

Account lockouts after repeated failed sign‑in attempts

• Accounts lock after 5 failed login attempts to protect against unauthorized access. This rule applies across all GiveCampus accounts.

• To unlock a locked account, direct the user to complete a password reset at https://www.givecampus.com/password/new. The password reset process unlocks the account and allows the user to set a new password.

What to tell a user who says they're locked out

1. Instruct the user to reset their password at https://www.givecampus.com/password/new using the email associated with their account.
2. If they do not receive the reset email, ask them to check all folders (Inbox, Spam/Junk, and Promotions) and verify they are using the correct email address.
3. If the issue persists, have them consult their IT team to ensure GiveCampus emails are not being blocked or filtered.

Administrator triage checklist

1. Confirm the user’s sign‑in email address. If it is incorrect, help them locate the correct email by referring to previous confirmation or receipt emails.
2. Advise the user to perform a password reset, which will unlock the account.
3. If no reset email is received, suggest they check all email folders and ask their IT team to whitelist GiveCampus mail servers.

How to avoid accidental lockouts

• Remind users to verify their email before multiple login attempts and to use the "Forgot your password?" option rather than repeatedly guessing passwords.

1. Check your spam or junk folder for emails with the subject line "GiveCampus - Two-Factor Authentication."
2. Check your promotions folder if your provider filters emails into that category.
3. If you still haven't received the code, ask your IT team to verify that server‑side filters or mail routing rules are not blocking messages from GiveCampus.