Troubleshooting Campaign Content Upload Issues

When uploading content to campaign updates, you may encounter loading issues or errors that prevent successful posting.

Video Upload Issues in Campaign Updates

If you receive an error when trying to add updates with video content:

Common solutions:

1. Refresh the page while staying on the updates section - this often resolves temporary loading issues

2. Check video file size - very large video files may cause upload failures

3. Try a different browser if the issue persists

4. Clear browser cache and try again

Video Processing and Display

"Video Being Processed" Messages

After uploading a video, you may see processing status messages. This is normal system behavior.

Processing times:

• Small files (under 100MB): 5-15 minutes

• Medium files (100-500MB): 15-30 minutes

• Large files (over 500MB): 30+ minutes

If video doesn't appear after processing:

• Check that you're viewing the correct campaign page

• Clear your browser cache and refresh

• Try viewing in an incognito/private browser window

Video File Recommendations

Optimal specifications:

• File size: Under 500MB for best performance, max file size is 1GB

• Format: MP4 recommended

• Duration: Shorter videos process faster

• Connection: Use WiFi, not cellular data for uploads

When Upload Issues Persist

If you continue experiencing upload problems after trying the above solutions:

• Include exact error message details in any support requests

• Note file sizes and types you're attempting to upload

• Document browser and device information

• Take screenshots of any error screens for reference