Troubleshooting Campaign Content Upload Issues

When uploading content to campaign updates, you may encounter loading issues or errors that prevent successful posting.

Why can’t I find the Updates section or another section on my campaign page?

The most common reason a section is missing from the campaign page is that it is hidden. If you cannot find a section by its default name, it may have been renamed.

1. Open Campaign Settings → Campaign Setup → Images & Display.
2. Scroll to Page Layout and review the sections.
3. Check the eye icon beside the section. A crossed-out eye means it is hidden. Click the icon to show the section, then refresh the campaign page to check it.
4. If you cannot find Updates, check for renamed sections. Renaming a section changes its displayed heading, not what the section does.

To identify renamed sections: Note which sections are currently visible. Temporarily hide all sections except one using the eye icons, then refresh the campaign page to identify the remaining section by its content or controls. Repeat with one section visible at a time until you find Updates or the section you need. When finished, restore the other sections to their previous visibility settings and leave the intended section visible.

Visibility changes affect the live campaign page, so restore the intended layout promptly after checking.

If the Updates section itself is missing, start with these Page Layout checks. Video-upload or processing troubleshooting applies when you can find the section but a video within an update is not displaying.

Video Upload Issues in Campaign Updates

If you receive an error when trying to add updates with video content:

Common solutions:

1. Refresh the page while staying on the updates section - this often resolves temporary loading issues

2. Check video file size - very large video files may cause upload failures

3. Try a different browser if the issue persists

4. Clear browser cache and try again

Video Processing and Display

"Video Being Processed" Messages

After uploading a video, you may see processing status messages. This is normal system behavior.

Processing time:

• Video processing duration depends on file size. Refresh the page periodically to see when your video appears.

If video doesn't appear after processing:

• Check that you're viewing the correct campaign page

• Clear your browser cache and refresh

• Try viewing in an incognito/private browser window

Video File Recommendations

Optimal specifications:

• File size: Under 500MB for best performance, max file size is 1GB

• Duration: Shorter videos process faster

• Connection: Use WiFi, not cellular data for uploads

When Upload Issues Persist

If you continue experiencing upload problems after trying the above solutions:

• Include exact error message details in any support requests

• Note file sizes and types you're attempting to upload

• Document browser and device information

• Take screenshots of any error screens for reference