Frequently Asked Questions
- Can the affiliations section be moved around on the form builder?
- Terms of Service Checkbox
- How do you update the school contact email?
- Once a domain is verified in GC Outreach, what prefix can we use ahead of the domain?
- Once a GC Connect contract lapses, what should the partner do with the GC Connect Device?
- Can Advocates get credit for offline donations?
- Why are gifts not automatically syncing over to RENEXT?
- Why isn't my campaign appearing on the school page?
- What do different gift timestamps mean?
- GiveCampus Gift API Standard Field Definitions
- Donated vs. pledged for fundraising campaigns
- Remove dollars raised from custom leaderboard
- Why hasn't the progress bar or percentage to goal changed on a campaign?
- Do advocates receive an email when they earn an advocate incentive?
- Why aren't the suggested giving amounts showing on a form?
- Why don't I hear sound on a video?
- What is the character limit for a write-in field on a form?
- Why am I getting an 'Affiliations Required' error when trying to delete or edit an offline gift?
- Is post payment information used for matches/challenges or email notifications?
- Can an autofill link set a form to recurring?
- Editing or refunding a gift in 'Pending Authorization’
- Why didn't an offline gift count into a 'first-time donor' directed match/ challenge?
- Why won't the page scroll past a specific section?
- Why doesn't the progress of a match/ challenge match the campaign or landing page total?
- Can you pause a recurring gift?
- How do you properly complete a challenge when completing it manually?