How do you update the school contact email?

To update the school contact email on Give Campus you will need to go to

Online Giving > School-Level Settings > Branding >

The email address inputted here will be shown at the bottom of each of your GiveCampus pages. If no email is provided support@givecampus.com will be used.

why your school contact may receive emails with old campaign subjects

Your school contact email appears on campaign and other GiveCampus pages. Occasionally, reply emails reference an older campaign because the original automated email (such as a receipt or notification) included the campaign name.

how to understand the source

• Check the email thread to locate the original message header that shows the campaign-specific subject.
• Remember that automated emails include the campaign name, and replies preserve that subject line.

preventing confusion in future outreach

• When sending outreach emails, consider using subject lines that aren’t tied to a specific campaign.
• Alternatively, use consistent tags (for example, “[Annual Fund]”) to keep reply threads clear.