Managing Duplicate Designations and Match Configuration Issues

How to Fix Duplicate Designation Issues

If you can delete the duplicate:

• Go to the campaign settings and remove the duplicate designation from the campaign
• You may also want to delete the designation at the school level to prevent later confusion

If gifts are already tied to the duplicate:

1. Run a donation report and locate the donations using the wrong designation ID.
2. Open each gift from Manage Gifts and change it to the correct designation.
3. Update match and challenge configurations to use the correct designation.

Match Configuration Troubleshooting

Why Isn't My Match Counting Gifts?

Common causes:

• Designation mismatch - Match is directed to wrong fund
• Deleted designation - Original designation was removed/replaced after match setup
• Incorrect match setup - Match criteria don't match actual gifts

How to Check Match Settings

• Within Online Giving, open your campaign and select Motivation & Sharing. Then, click Matches & Challenges.

• Click the pencil icon next to the match to open its record in a new tab. Review and update the match settings as needed.
• Directed To: Refers to the gifts counted for the match trigger.
• Designated To: Indicates where the match funds are applied once the match is completed.

When to Contact Support

Contact support@givecampus.com when:

• You can't delete duplicate designations due to tied gifts
• Matches stopped working after designation changes
• You need to retroactively fix match progress