Managing Duplicate Designations and Match Configuration Issues

How to Fix Duplicate Designation Issues

If you can delete the duplicate:

Go to the campaign settings and remove the duplicate desgination from the campaing

You may also want to delete the designation at the school level to prevent later confusion

If gifts are already tied to the duplicate: - Run a donation report and locate the donations using the wrong ID - Move gifts to the correct designation by clicking into each from the managed gifts page - Update match/ challenge configurations to use the new designation

Match Configuration Troubleshooting

Why Isn't My Match Counting Gifts?

Common causes:

Designation mismatch - Match is directed to wrong fund

Deleted designation - Original designation was removed/replaced after match setup

Incorrect match setup - Match criteria don't match actual gifts

How to Check Match Settings

Open your campaign in Online Giving. In the campaign sidebar, select Motivation & Sharing > Matches & Challenges.

Click the pencil icon next to the problematic match

Review these settings:

- Directed to: Which gifts count toward this match - Designated to: Where match funds go when complete

When to Contact Support

Contact support@givecampus.com when:

• You can't delete duplicate designations due to tied gifts
• Matches stopped working after designation changes
• You need to retroactively fix match progress
• Multiple tiered pages show incorrect totals