Managing Duplicate Designations and Match Configuration Issues

Overview

Duplicate designations can cause confusion with matches, challenges, and campaign reporting. This guide helps you identify and resolve these issues.

Common Problems with Duplicate Designations

Matches Not Showing on Tier 2/Tier 3 Pages

If a match isn't appearing on the correct tiered campaign pages:

Check for duplicate designations - Multiple versions of the same fund can cause matches to count toward the wrong designation

Verify match configuration - Ensure the match is directed to the same designation as the landing page

How to Fix Duplicate Designation Issues

If you can delete the duplicate:

Go to the campaign settings and remove the duplicate desgination from the campaing

You may also want to delete the designation at the school level to prevent later confusion

If gifts are already tied to the duplicate: - Run a donation report and locate the donations using the wrong ID - Move gifts to the correct designation by clicking into each from the managed gifts page - Update match/ challenge configurations to use the new designation

Match Configuration Troubleshooting

Why Isn't My Match Counting Gifts?

Common causes:

Designation mismatch - Match is directed to wrong fund

Deleted designation - Original designation was removed/replaced after match setup

Incorrect match setup - Match criteria don't match actual gifts

How to Check Match Settings

Go to Campaign Settings > Motivation & Sharing > Matches & Challenges

Click the pencil icon next to the problematic match

Review these settings:

- Directed to: Which gifts count toward this match - Designated to: Where match funds go when complete

Manual Match Progress Updates

If a match missed counting previous gifts:

Edit the match using the pencil icon

Manually update the progress to reflect correct totals

Save changes

See: [Editing Offline Matches and Challenges](https://help.givecampus.com/hc/en-us/articles/editing-offline-matches-challenges)

Prevention Best Practices

• Use consistent naming for designations
• Test matches before campaign launch
• Regular cleanup of duplicate or unused designations
• Coordinate with team when adding new designations

When to Contact Support

Contact support@givecampus.com when:

• You can't delete duplicate designations due to tied gifts
• Matches stopped working after designation changes
• You need to retroactively fix match progress
• Multiple tiered pages show incorrect totals

Include this information:

• Campaign name and URL
• Specific match/challenge names affected
• Screenshots of the issue
• Desired outcome