A bank gift that fails will show up as ‘refunded’ in reporting - this is because the funds are received and returned by Stripe in the event of a failure. The school will not receive any funds, and will not be withdrawn to cover the refund.
What the reporting shows and why
Failed bank (ACH) or card attempts appear in GiveCampus deposit and donation reports with a status of refunded. This status indicates that Stripe initially accepted the payment but later returned the funds when the transaction failed.
If a gift is marked as refunded, your school does not receive the funds and is not charged to cover that refund.
What information is available in GiveCampus
Reporting displays the donation record, status (e.g., refunded), donation ID, date/time, donor name/email (as available), and the donation amount.
GiveCampus does not show the donor’s payment method (card vs bank account) or decline code details. These elements are omitted from the admin reporting view.
How to investigate a specific failed gift in GiveCampus
Find the donation in reporting or on the gift detail page and record the donation ID, date/time, amount, donor name/email, and any internal notes.
Export the donation row (in CSV format if preferred) to retain the donation ID and timestamp.
To obtain detailed failure information (decline codes, payment method specifics, bank responses), check your payment processor’s dashboard or contact your GiveCampus account team with the donation details.
When requesting processor-level failure details, include
- GiveCampus donation ID
- Donation date and approximate time
- Amount of the attempted gift
- Donor name and email
These details help match the GiveCampus record to the payment processor’s attempt.
Comments
0 comments
Article is closed for comments.