How does a bank gift that failed show up in reporting?

Check the gift’s status and payment history

A failed bank payment, a later ACH return, and a refund of a successful gift are different events. Do not infer that funds were never debited or that your institution will have no balance adjustment from the status label alone.

Review the donation’s current status and transaction history. Failed recurring installments can appear as recurring_failed. Bank-payment failures and later returns can follow different processing paths; a refunded record should be reconciled with the payment processor’s transaction history to determine what happened to the funds.

What reporting includes

Reports include the donation ID, status, date, donor details and amount. The card_type column identifies the payment-method type, such as a card or bank payment. This is different from full account credentials or a processor’s detailed failure response.

Investigate a specific gift

1. Find the gift in reporting or open its gift details page. Record the donation ID, date and approximate time, amount, and donor name and email.
2. Export the donation row if you need a reconciliation record.
3. Check the payment processor’s dashboard for the failure or return reason and associated balance transactions. If you need assistance, share the recorded gift details with GiveCampus Support.