How do I reopen a closed Fundraising Campaign?

You can reopen a closed fundraising campaign by following these steps:

Step-by-Step Instructions

Go to Campaign Settings: Navigate to your campaign's settings page

Access the Basics Tab: Click on the 'Basics' tab in the campaign settings

Change Status to Draft: Send the campaign back to draft status

Update the End Date: This is the critical step - edit the 'End Date' field to a date in the future

Save Changes: Make sure to save your changes

Republish: Change the campaign status back to live when ready

Important Notes

Campaign Immediately Completes After Reopening?

If the campaign immediately completes upon relaunch, it's generally because the End Date field wasn't correctly updated. Make sure you update the End Date field to a date in the future.

What NOT to Update

Updating the 'soft launch', 'launch', or prelaunch page dates will NOT reopen the campaign. Only updating the actual End Date field will extend the campaign timeline.

Troubleshooting

Campaign Won't Stay Open

• Check End Date: Verify the end date is set to a future date, not a past date
• Time Zone: Ensure the end date accounts for your local time zone
• Save Changes: Confirm you saved the changes after updating the end date

Campaign Data After Reopening

• All existing gifts, donors, and statistics will remain intact
• New gifts received after reopening will count toward campaign totals
• Matches and challenges will continue to function as configured