Why is the wrong name showing up on a donor's credit card statement?

During onboarding you'll select a 'Statement descriptor' which is passed along as part of the transaction to the donor's bank. In addition to this many banks maintain their own database of merchants called a 'Soft Descriptor'.

If a donor is seeing an incorrect merchant, than it's likely that the bank has an error in their 'soft descriptor' database. Stripe has some details about that here: https://support.stripe.com/questions/why-do-customers-see-statement-descriptors-that-don-t-match-what-i-ve-set-in-stripe

Unfortunately this is beyond the control of either GiveCampus or Stripe to update. The best corse of action is having the donor contact their bank and reporting an incorrect name showing on the statement. Reporting it as incorrect is generally the best way to get this resolved.