Can I restart a recurring gift that has ended or expired?

If a recurring gift has failed, the donor can restart the gift by updating their payment details. This will automatically restart the gift. To send the donor a link to update their payment method go to the Online Giving tab then:

Manage Gifts > Recurring Subscriptions

Note: The Send Donor Link to Modify option is available only for subscriptions processed through Stripe or Spreedly. For recurring gifts set up via TouchNet, use the Modify option in the Actions menu to adjust the subscription’s scheduling.

From the Recurring Subscriptions table, click the Actions dropdown for the recurring gift you want to manage. Select Modify to open the gift’s management page and make changes, or choose Send Donor Link to Modify to email the donor a link for updating their payment method.

Use the 'Change Payment Method' dropdown to update the donor’s payment details.

Access the 'Edit Recurring Gift' form on the same page for additional modifications, or click the 'Update End Date' button to adjust the gift’s end date.

A canceled recurring gift or a completed recurring gift cannot be restarted, the donor will need to make a new gift on the platform.