Outreach
How-to guides and troubleshooting for Outreach.
- Understand channel-wide solicitation restrictions
- Understand duplicate phone numbers in a text outreach
- Understand Composer snippet permissions and template-content failures
- Understand a quoted 10,000-text limit
- Unable to prepare email content before a test or grading
- Two staff managing simultaneous text appeals
- Topic-specific versus all-Outreach opt-outs
- Two custom numbers in one email
- Texting onboarding prerequisites checked before sending
- Topic selection is not a recipient preference-center menu
- There is no generic recipient-independent resubscribe link in this flow
- Text image file size
- Texting click-throughs require attributed tracking events
- Text export date
- Text audience CSV headers
- Testing a Smart Appeals text
- Test texts and usage counts
- Target donors to one campaign
- Submitted, Sent and Spam Reported in recipient history
- Tables in the Legacy email editor
- Suppress a constituent from future texts using a solicit code
- Start texting onboarding
- Standalone outreach
- Stray commas or “US” at the bottom of a test email
- Start the new segment personalization workflow
- Snippet permissions, editor transition and template search
- Split-household smart asks
- Smart Ask manual overrides are workflow-specific
- Smart Ask input files and spreadsheet export
- Smart Ask history requirement versus never-donor strategy