Two staff managing simultaneous text appeals

For school administrators using GiveCampus Outreach. Controls can differ between the classic email editor and the newer Composer editor.

Have each staff member open Outreach → Conversations and filter Included in Text Campaigns to the appeal they own. Use the unread or needs-response filters to work replies, and agree that one staff member owns any recipient included in both campaigns. Campaign filters select conversations associated with that outreach; they do not create campaign-isolated reply threads. Read state is shared on messages, so opening a conversation can mark it read for the team. Check the latest conversation before replying and coordinate overlapping recipients; do not treat an unread indicator as a private assigned queue.