Topic-specific versus all-Outreach opt-outs

For school administrators using GiveCampus Outreach. Controls can differ between the classic email editor and the newer Composer editor.

Assign the appropriate unsubscribe topic when preparing Outreach email. A topic-specific opt-out excludes that address from messages using that topic; the general Outreach opt-out excludes it across Outreach topics. Do not infer that either setting suppresses every transactional product email.

Recipient generation checks the school's unsubscribe records against normalized recipient email addresses, including both the message's topic and the general Outreach topic. It applies after audience generation, so uploading the same address again in a CSV does not bypass the recorded opt-out, and using a segment does not remove it. It is an email-address rule, not a guarantee that every other address belonging to the same person is suppressed. Review the generated recipients' excluded/unsubscribed status before sending.