Find the active template behind an unexpected donation receipt

In GiveCampus giving forms, available controls depend on your assigned administrator roles, access to the form and the interface used by your institution.

Identify the actual gift, originating campaign/form, payment/message type and delivered notification before editing templates. Changing a draft, another form or only a school default may leave the active message unchanged.

For the ordinary paid-contribution email, the application checks active conditional templates for that form. Exactly one matching conditional template is selected. If none or more than one matches, it falls back to the standard template; it does not mean a first-match priority among multiple matching conditions.

For the standard message, an active project/form template overrides the custom school template. Review its body, subject and sender as appropriate, activate the intended version and test the relevant path. Editing a template does not rewrite an already delivered message.

DAFpay uses a distinct confirmation path, and recurring/pledge messages have their own templates. Do not apply the ordinary paid-gift selection rule to every message type or interpret preview values as a real payment/grant. For link-color, spacing or other visual problems, inspect the actual editor and delivered markup/client. Include a screenshot of the affected message when contacting Support.

Customize the DAFpay confirmation and signer

The DAFpay confirmation email is editable. Open Online Giving → School-Level Settings → DAFpay → Email Confirmation. Update the signature in the email body; check Sender Name, Reply-to Email Address, and Subject Line separately. Click Save, then Send Test Email. The read-only Sender Email Address field does not prevent editing the body or signer.

This is one school-level DAFpay template shared across campaigns and giving forms. Standard campaign/form confirmation edits do not substitute for editing it. Finance Admin, School-Level Settings Admin, Fundraising Superadmin and Superadmin include the school financial settings used for this template. Campaign/form email-template roles alone are not sufficient. Ask an administrator with one of those roles to update it, or have an authorized administrator review the role assignment; partners cannot add an individual financial-settings permission to another role. Changes affect subsequent messages, not already delivered emails or every other email type.

See the DAFpay confirmation editing guide.

Which receipt is used for a gift recorded through GC GO?

GC GO's gift-entry action opens the giving form linked to the gift officer's role. The gift is submitted through that form, so start with the originating giving form's gift confirmation email, not the gift officer's personal email templates.

Open Online Giving → Forms → select that giving form → Email Templates and select the relevant confirmation. Review active conditional templates as well as the standard template, using the selection rules above. Test the applicable email, then click Save and Publish and confirm with Save and Publish Changes to put the change into use.

If you do not know which form the role uses, have the administrator who manages the GC GO role configuration confirm it before changing templates. Different roles can be connected to different forms. A confirmation edit does not alter emails already delivered.