Trouble logging in to GiveCampus? Start here

Can't get in? You're in the right place. Ninety percent of login problems come down to one of a few things: a forgotten password, an account under a different email, a locked account, or a school that requires single sign-on. Work through the sections below in order and you'll likely be back in within minutes.

Do donors need a GiveCampus account to give?

Donors making a one-time gift do not need a GiveCampus account—checkout completes without signing in. An account is required only for administrators; volunteers or gift officers accessing dashboards; or donors who want to manage an active recurring gift subscription. If a donor without an account wants to update a recurring gift, an administrator can use the Send Donor Link to Modify action on the recurring subscriptions management page to send a direct link.

If you’ve tried a password reset and didn’t receive an email, remember that the confirmation message appears the same whether or not an account exists. To verify if an account exists for a given email, try registering at givecampus.com/sign_up. If you’re able to create an account, one doesn’t exist; if the email is already in use, you should use the password reset workflow.

1.  Reset your password

If you're not sure your password is right, the fastest path is to reset it. Go to givecampus.com/password/new, enter your email address, and we'll send you a reset link.

• The reset link is valid for 48 hours. If it's expired by the time you click it, just request a new one from the same page.
• Choose a new password and you'll be ready to sign in at givecampus.com/login.
• If your school has its own branded sign-in page, you can also reset and log in there — but the link above works for everyone.

2. Not sure you have an account? Check by signing up

For privacy, the password reset page gives everyone the same confirmation message whether or not an account exists — so a missing reset email doesn't tell you much on its own. Here's a reliable way to find out:

1. Go to givecampus.com/sign_up and start creating an account with the email in question.
2. If you're told the email is already in use, you do have an account — go back to reset your password and you're set.
3. If it lets you create a brand-new account, then you didn't have one before. That's common for first-time donors or guests who gave without registering.

3. Locked accounts and how to unlock them

To protect your account, GiveCampus locks it after five unsuccessful sign-in attempts. You'll see the message "Your account is locked," and we'll automatically email you an unlock link. (We also warn you on your final attempt, before the lock kicks in.)

To unlock your account:

1. Open the unlock email from GiveCampus and click the unlock link.
2. Once unlocked, you'll see "Your account has been unlocked successfully" and can sign in again.
3. To skip the lockout cycle entirely, reset your password (Section 1) so your next attempt succeeds on the first try.

4. "Verification code won't send" (two-factor authentication)

If your login asks for a verification code, your account uses two-factor authentication for added security — common for administrators and for schools that require it. After your password, you enter a one-time code to finish signing in.

• The code can be sent by email and/or text message, and each code is valid for five minutes.
• If the code expired or didn't arrive, enter it anyway or retry — we automatically generate and send a fresh code, then prompt you to check your email and try again.
• Always check both your email (including spam) and your texts. If texts aren't coming through, the cell number on file may be missing or out of date.

5. Single sign-on (SSO) for administrators and volunteers

Some schools require their administrators, volunteers, or gift officers to sign in through single sign-on (SSO) using their school credentials. If that's your school, the standard email-and-password login won't get you in — you'll see a message like "[Your School] requires Administrators to sign in via SSO."

Log in through your school's SSO page:

1. Go to givecampus.com/schools/[school-name]/admin/login.
2. Replace [school-name] with your school's name as it appears in its GiveCampus web address (its URL nickname).
3. Choose the SSO sign-in option and authenticate with your school login. You'll be brought into GiveCampus automatically — no separate GiveCampus password needed.

This same page is the SSO entry point for administrators, volunteers, and gift officers whose schools require it. If you're a volunteer and your school requires SSO, start here rather than the standard login.

6. "I logged in, but my information is gone" (you may have more than one account)

GiveCampus accounts are tied to your email address, and it's common for someone to end up with more than one — for example, a personal email and a work or alumni email. Your gifts, records, and access live with a specific email, so signing in with a different one can land you in an account that looks empty or unfamiliar.

If your dashboard is blank, your giving history is missing, or you've ended up somewhere unexpected:

1. Think about which email your records, gifts, or access were set up under.
2. Log out, then sign back in at givecampus.com/login with that email.
3. If you're not sure which email is the right one, your school administrator (or GiveCampus Support) can confirm which email holds your records.

Stuck on the wrong page after logging in?

If logging in sends you to an unexpected page — an event page, an onboarding screen, or a section you didn't intend to open — it's usually a saved link or a browser-cache hiccup. Try this:

• Clear your browser cache, or open a private/incognito window, and log in again.
• Go straight to your destination — givecampus.com/login for your account, or your school's admin dashboard.
• If it keeps redirecting you in a loop, let GiveCampus Support know what page you land on so we can take a look.

7. New administrators: "I created my account but I don't see admin tools"

Welcome aboard! If you were granted administrator access, created your account, and signed in — but you're only seeing a personal profile instead of the Administrator Dashboard — the usual cause is an email mismatch.

7.1 I used to see my school in the "Hi [Name]!" dropdown but it disappeared

The "Hi [Name]!" dropdown in the top navigation lists every school where you have active admin access. If a school no longer appears, it means the admin record for that school is not connected to the account you are currently signed in with. This situation differs from the email-mismatch issue in Section 7, which covers first-time access.

What causes this

The most common cause is an email mismatch. The admin record may have been set up using a different email address than the one you’re using to sign in.

How to fix it

1. Sign out and then sign in at givecampus.com/login using the email address originally used to grant you access (refer to your invitation email for the correct address).
2. After signing in with the correct email, open the "Hi [Name]!" dropdown to verify that the missing school appears.
3. If you no longer have access to that email address, ask another administrator with permission to manage administrators to update your admin record to match the email you use to sign in.
4. An administrator managing administrators can also resend your invitation to the correct email; accepting the invitation will reconnect your admin record.

If you don't know which email the admin record is tied to

Ask another admin at your school or GiveCampus Support to confirm the email associated with your admin record.

Quick checklist

• Confirm the school is missing from the "Hi [Name]!" dropdown, not just a blank dashboard.
• Sign out and sign in with the email shown in your original invitation.
• If that email is inaccessible, have a current admin update or resend your invitation.

Admin access is tied to the exact email address your school used when granting it. If you sign up or sign in with a different address (even a small variation), GiveCampus sees a valid personal account with no admin access attached.

How to fix it:

1. Confirm the exact email address your access was granted to — check the invitation email, or ask whoever set you up.
2. Create your account and sign in using that exact email.
3. If you've already created an account under the wrong email, the person who manages administrators at your school can re-grant access to the correct address, or GiveCampus Support can help line them up.

8. Volunteers: getting into your volunteer dashboard

Volunteers sign in the same way administrators do — there's no separate volunteer password system. A few things have to be true for your volunteer dashboard to appear:

• Your school added you as a volunteer. Volunteer access is set up by your school's team. If you've never been added, you won't have a dashboard yet — reach out to your school contact.
• You finished setting up your account using the email your school added. As with admins, using a different email means the volunteer role won't be attached to the account you're signing into.
• Your volunteer role is still active. If your access was ended or deactivated, you'll need your school to re-add you.

Start at givecampus.com/login (or your school's branded login). If you can sign in but can't reach the volunteer dashboard, it's almost always one of the three points above — not a password issue — so your school administrator is the fastest path to a fix. If your school requires SSO for volunteers, use the SSO page from Section 5 instead.

9. Still stuck? Run through this checklist

• Confirm the email. Make sure you're using the address your account, access, or gifts are tied to.
• Reset your password at givecampus.com/password/new to rule out a wrong or forgotten password.
• Check for an account at givecampus.com/sign_up if no reset email arrives.
• Clear your cache or use a private/incognito window — this resolves most redirect and "stuck page" problems.
• Try another browser or device to rule out a local setting.
• Locked out? Use the unlock link we email you (Section 3).
• Using SSO? Go to your school's /admin/login page (Section 5).

FAQ — How do I help a donor who can’t log in?

• Direct donors to self-service help at support.givecampus.com or by starting a password reset at givecampus.com/password/new. Administrators can share this URL if needed. • Note that one-time donors don’t require a GiveCampus account. Accounts are only necessary for administrators, volunteers/gift officers using dashboards, or donors managing a recurring gift subscription. • Administrators cannot sign in as or reset a donor’s password. Each donor must complete their own password reset or account confirmation. For recurring gifts, an admin can use the Send Donor Link to Modify action on the Recurring Subscriptions management page to send a direct management link.

FAQ — I suddenly lost access to campaigns/forms and my 2FA code won’t work. What do I do?

• If you see an "I don't have access" error on campaigns or forms, it is likely due to a stale browser session rather than a change in permissions. • To resolve this, try one of the following:

• Open a private/incognito window and sign in again.
• Clear your browser cache and site data for givecampus.com, then sign in. • Two‑factor authentication codes are valid for five minutes. A stale session may cause a code to appear invalid. Refreshing your session usually resolves both issues. • If the problem persists, verify that you are signing in with the exact email linked to your GiveCampus admin record. If the email is correct, try signing in from a different browser or device.

FAQ — My two‑factor (2FA) code never arrives (institutional email filtering)

• Two‑factor authentication codes are sent from info@givecampus.com. If you're not finding code emails in your spam or promotions folders, consider additional factors.

• Some university and corporate mail systems (especially strict .edu filters) block automated emails from GiveCampus. When that happens, the message never reaches any inbox or folder.

• If several users at your institution are affected, it's likely an institutional email filter. Ask your IT team to whitelist our sending address and mail servers using these values:

• Sending address: info@givecampus.com
• IP addresses to whitelist: 167.89.40.164, 167.89.71.233, 168.245.105.222, 168.245.114.24, 167.89.84.144

• For full instructions, share the article What does a partner need to share with their IT team to whitelist GiveCampus emails? with your IT team.

• Workaround: If you have a cell phone number saved on your account, you'll receive the verification code by text as well as email. You can add a phone number in your GiveCampus profile if one is not already on file.

• Troubleshooting checklist for 2FA delivery issues:

FAQ — my two‑factor (2FA) code never arrives (email suppression for a single address)

• Sometimes an individual address is blocked at the sending platform, so emails (including 2FA codes, password resets, and confirmation messages) are not sent at all. No error appears in the GiveCampus UI.

• This is different from institutional filtering, where the email is sent but blocked or quarantined by the recipient's email server. In a sender-side block, the message never leaves our system.

• Clues that this issue affects only one person include:

• Only one user at your school is affected while colleagues receive emails normally.
• The problem occurs consistently across different devices, browsers, and networks for that email address.

• If a cell phone number is saved on the account, request the code by text. This can allow you to sign in while the email issue is resolved.

• To fix this issue, GiveCampus Support must resolve the block on the sending platform. This is not something that can be fixed from the mailbox or by whitelisting an IP address. If you suspect this is the issue, please contact GiveCampus Support with the affected email address.

7.2 The profile dropdown doesn't show an onboarding link (new-school admins)

If you can sign in but do not see an Onboarding link in your profile dropdown (accessed by clicking your profile picture next to "Hi [Name]!"), one of two issues is likely:

• Your school has already completed the initial onboarding process. When your school is fully activated, the Onboarding link is replaced by a link to your school’s dashboard.

• Your signed‑in account does not match the email address used to create your admin record.

How to address this:

1. Verify the email address used for your admin record by checking your invitation or welcome email.
2. Sign out and then sign in using that exact email address. If the emails match, the appropriate link—either Onboarding or the school dashboard—will appear.
3. If you still do not see the link after signing in with the correct email, ask another administrator to resend your invitation. Accepting the new invitation will reconnect your admin record.

Checklist and tips:

• Check for minor differences (e.g., plus-aliases or dots in Gmail addresses) that might cause a mismatch.
• The appearance of the Onboarding link reflects both your school’s activation state and the match between your email and the admin record, not a browser or device issue.
• If you cannot access the invited email address, have a current administrator update your admin record or resend the invitation to the email you prefer.

1. Confirm that multiple users are affected. If only one person is missing the code, check that mailbox more closely.
2. Quickly check spam, junk, and promotions folders.
3. For institution-wide issues, ask your IT team to whitelist info@givecampus.com and the above IP addresses.
4. If a phone number is on file, check your texts as a backup while the email issue is being resolved.