Trouble logging in to GiveCampus? Start here

Can't get in? You're in the right place. Ninety percent of login problems come down to one of a few things: a forgotten password, an account under a different email, a locked account, or a school that requires single sign-on. Work through the sections below in order and you'll likely be back in within minutes.

1.  Reset your password

If you're not sure your password is right, the fastest path is to reset it. Go to givecampus.com/password/new, enter your email address, and we'll send you a reset link.

• The reset link is valid for 48 hours. If it's expired by the time you click it, just request a new one from the same page.
• Choose a new password and you'll be ready to sign in at givecampus.com/login.
• If your school has its own branded sign-in page, you can also reset and log in there — but the link above works for everyone.

2. Not sure you have an account? Check by signing up

For privacy, the password reset page gives everyone the same confirmation message whether or not an account exists — so a missing reset email doesn't tell you much on its own. Here's a reliable way to find out:

1. Go to givecampus.com/sign_up and start creating an account with the email in question.
2. If you're told the email is already in use, you do have an account — go back to reset your password and you're set.
3. If it lets you create a brand-new account, then you didn't have one before. That's common for first-time donors or guests who gave without registering.

3. Locked accounts and how to unlock them

To protect your account, GiveCampus locks it after five unsuccessful sign-in attempts. You'll see the message "Your account is locked," and we'll automatically email you an unlock link. (We also warn you on your final attempt, before the lock kicks in.)

To unlock your account:

1. Open the unlock email from GiveCampus and click the unlock link.
2. Once unlocked, you'll see "Your account has been unlocked successfully" and can sign in again.
3. To skip the lockout cycle entirely, reset your password (Section 1) so your next attempt succeeds on the first try.

4. "Verification code won't send" (two-factor authentication)

If your login asks for a verification code, your account uses two-factor authentication for added security — common for administrators and for schools that require it. After your password, you enter a one-time code to finish signing in.

• The code can be sent by email and/or text message, and each code is valid for five minutes.
• If the code expired or didn't arrive, enter it anyway or retry — we automatically generate and send a fresh code, then prompt you to check your email and try again.
• Always check both your email (including spam) and your texts. If texts aren't coming through, the cell number on file may be missing or out of date.

5. Single sign-on (SSO) for administrators and volunteers

Some schools require their administrators, volunteers, or gift officers to sign in through single sign-on (SSO) using their school credentials. If that's your school, the standard email-and-password login won't get you in — you'll see a message like "[Your School] requires Administrators to sign in via SSO."

Log in through your school's SSO page:

1. Go to givecampus.com/schools/[school-name]/admin/login.
2. Replace [school-name] with your school's name as it appears in its GiveCampus web address (its URL nickname).
3. Choose the SSO sign-in option and authenticate with your school login. You'll be brought into GiveCampus automatically — no separate GiveCampus password needed.

This same page is the SSO entry point for administrators, volunteers, and gift officers whose schools require it. If you're a volunteer and your school requires SSO, start here rather than the standard login.

6. "I logged in, but my information is gone" (you may have more than one account)

GiveCampus accounts are tied to your email address, and it's common for someone to end up with more than one — for example, a personal email and a work or alumni email. Your gifts, records, and access live with a specific email, so signing in with a different one can land you in an account that looks empty or unfamiliar.

If your dashboard is blank, your giving history is missing, or you've ended up somewhere unexpected:

1. Think about which email your records, gifts, or access were set up under.
2. Log out, then sign back in at givecampus.com/login with that email.
3. If you're not sure which email is the right one, your school administrator (or GiveCampus Support) can confirm which email holds your records.

Stuck on the wrong page after logging in?

If logging in sends you to an unexpected page — an event page, an onboarding screen, or a section you didn't intend to open — it's usually a saved link or a browser-cache hiccup. Try this:

• Clear your browser cache, or open a private/incognito window, and log in again.
• Go straight to your destination — givecampus.com/login for your account, or your school's admin dashboard.
• If it keeps redirecting you in a loop, let GiveCampus Support know what page you land on so we can take a look.

7. New administrators: "I created my account but I don't see admin tools"

Welcome aboard! If you were granted administrator access, created your account, and signed in — but you're only seeing a personal profile instead of the Administrator Dashboard — the usual cause is an email mismatch.

Admin access is tied to the exact email address your school used when granting it. If you sign up or sign in with a different address (even a small variation), GiveCampus sees a valid personal account with no admin access attached.

How to fix it:

1. Confirm the exact email address your access was granted to — check the invitation email, or ask whoever set you up.
2. Create your account and sign in using that exact email.
3. If you've already created an account under the wrong email, the person who manages administrators at your school can re-grant access to the correct address, or GiveCampus Support can help line them up.

8. Volunteers: getting into your volunteer dashboard

Volunteers sign in the same way administrators do — there's no separate volunteer password system. A few things have to be true for your volunteer dashboard to appear:

• Your school added you as a volunteer. Volunteer access is set up by your school's team. If you've never been added, you won't have a dashboard yet — reach out to your school contact.
• You finished setting up your account using the email your school added. As with admins, using a different email means the volunteer role won't be attached to the account you're signing into.
• Your volunteer role is still active. If your access was ended or deactivated, you'll need your school to re-add you.

Start at givecampus.com/login (or your school's branded login). If you can sign in but can't reach the volunteer dashboard, it's almost always one of the three points above — not a password issue — so your school administrator is the fastest path to a fix. If your school requires SSO for volunteers, use the SSO page from Section 5 instead.

9. Still stuck? Run through this checklist

• Confirm the email. Make sure you're using the address your account, access, or gifts are tied to.
• Reset your password at givecampus.com/password/new to rule out a wrong or forgotten password.
• Check for an account at givecampus.com/sign_up if no reset email arrives.
• Clear your cache or use a private/incognito window — this resolves most redirect and "stuck page" problems.
• Try another browser or device to rule out a local setting.
• Locked out? Use the unlock link we email you (Section 3).
• Using SSO? Go to your school's /admin/login page (Section 5).