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Gift Notifications for Admins

Updated

There are several different kinds of email notifications that Administrators can receive when gifts are made on GiveCampus.

Type of Gift Notifications and How to Enable Them

There are two types of Gift Notification that are enabled in different ways.

School-Level Notifications

Gift Notifications: Will receive an email notification each time a gift is made to any campaign or form.  

Deposit Notifications: Will receive an email notification any time a new deposit is made to your bank account (if using Stripe and/or PayPal)

Recurring Subscriptions: Will receive an email notification each time a recurring subscription is made on any campaign or form. 

To enable school-level notifications as an administrator:

  • Go to Online Giving > Administrators > Notifications 
  • Next to your name, check the notifications you wish to receive

Project-Level Notifications

On a form-by-form or campaign-by-campaign basis, you can enable donation notifications. Selected administrators will receive an email for each new donation, either one-time or recurring.
 
To enable these notifications:
  • Go the the form or campaign's Settings
  • Click on Notifications
  • Select the administrators who should receive the emails
  • Select Update Campaign
  • Note: If enabled at the school level, an administrator will already receive notifications. If not enabled at a school level, this setting will override a NO in their school-level administrator settings

Customizing the Gift Notification

To learn how to customize the content of the notification email, please see Configuring Gift Notification Content for Admins.

Troubleshooting Gift Notifications

If you are not receiving gift notifications even though you are subscribed to receive them (as described above), we recommend the following:

  • Check your Spam or Junk folder.  
  • Work with your IT team to approve the GiveCampus.com domain and ensure that emails from this domain are not blocked or quarantined

We strongly recommend against using email notifications as a trigger or "source of truth" for gift processing/reporting/reconciliation purposes.  At GiveCampus's scale and volume, some emails we send may not make it past the full spectrum of protections, safeguards, spam filters, and other email provider controls and to all intended recipients' inboxes.  Instead, we suggest using the platform's advanced Reporting features or GiveCampus API to support gift entry.

 

Downloading Gift Notifications as PDF's

To find a copy of the gift notification or receipt sent to donor:

  • Go to Online Giving > Manage Gifts
  • Click the donation ID 
  • Scroll to Gift Notifications
  • Expand
  • Click Download PDF

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