Set the voice response callers hear on a texting number

If a recipient calls one of the school’s texting numbers, they hear the configured Voice Response. This is separate from the text reply inbox and from the default opt-out text.

1. Open Outreach → Settings → Text Settings.
2. Find Voice Response and edit Voice Response Content.
3. Choose Save Updates.
4. Call the texting number to confirm the saved response is appropriate.

This setting applies to calls to the school’s texting numbers shown in Text Settings. It does not create a separate greeting for each campaign or configure Gift Officer calling/forwarding. If the Text Settings page is unavailable, ask the administrator responsible for Outreach settings to review your access.