Compose volunteer outreach, save drafts, and schedule messages

For the newer Volunteer Management interface. Access and available actions depend on your volunteer or administrator role.

How to use

From People, use Email selected when available, or open Outreach → Compose. Choose authorized recipients or segments, select an available template, compose the message, and preview recipient-specific merge fields. Save a draft, send, or schedule through the offered controls. Use Outbox to review batches and individual recipient status.

The newer portal exposes draft editing/deletion, template creation/duplication, attachments/media uploads, scheduled-send update/cancel, and an unschedule action. Review the resulting state before assuming a schedule is canceled.

Rules and troubleshooting

Email permission and confidentiality acceptance can block sending even when you can sign in. Scheduling interprets the selected wall-clock time in the supplied time zone, falling back to school configuration when needed. Confirm the displayed zone and time.

Check the scheduling controls in Volunteer Management; its timing rules differ from ordinary Outreach scheduling. A queued batch is not proof every recipient received the email; inspect recipient-level outcomes.