Register, rename, remove, and use a payment device

How to use

As a Superadmin, Fundraising Superadmin, Finance Admin, or School-Level Settings Admin, open Online Giving → School-Level Settings → Registered Devices. Under MOTO Device Registration, enter the device’s Registration code and a recognizable Nickname, then click Register Device. Verify the device appears in the list. Use Edit to rename it, or Delete and confirm to remove it. For a supported staff-assisted payment, select the intended device and follow its prompts.

Rules

The duplicate-serial error instructs the user to generate a new pairing code and re-register. Device payment handling separates sending the payment to a device, checking status, and attempting cancellation of an in-progress action.

Troubleshooting

A successful send-to-device result is not proof the payment completed. Inspect the returned payment/device status. Canceling an in-progress device action is not a refund of an already completed gift. Check the gift record before retrying an uncertain transaction.

Availability and limitations

Use the approved documentation for your device model for pairing menus and physical connection requirements.

GC Connect access versus MOTO access

To give a team member access to the GC Connect app and card reader:

1. Go to Online Giving → Administrators → Notifications.
2. Find the team member’s administrator row.
3. Select the GC Connect Access checkbox for that administrator. The change saves automatically.
4. Have the team member sign in to the GC Connect app using their own GiveCampus credentials.

Assigning a role such as Basic Form Admin does not automatically enable GC Connect access. If you are deciding between Basic Form Admin and Fundraising SuperAdmin because someone cannot log in, first check GC Connect Access using the steps above.

A Superadmin or Fundraising Superadmin can enable the checkbox for the colleague. This is a real per-person access setting, separate from the fixed capabilities within an administrator role. If the checkbox is missing, or the app still shows an API error after access is enabled, contact GiveCampus Support with the exact error message.

MOTO is separate: Superadmin, Fundraising Superadmin, Finance Admin, or School-Level Settings Admin can manage registered devices and use them for payments. Gift Officer, GC Gift Officer Manager, and GC Gift Officer Student also include the separate GC Gift Officer MOTO payment path when provisioned, but not financial device-management access. GC Connect Access alone does not grant these MOTO actions. Choose the role appropriate to the actual product and responsibilities; partners cannot add an individual MOTO permission within a role.

Use a registered MOTO device from another computer

The MOTO registration stores the device for the school and its processor terminal location; it is not registered separately to each computer. On another computer, sign in with the appropriate school access and select the school's registered device in the giving-form payment flow. The last selected device is remembered locally by the browser, so a new browser/computer may require selecting it again. This describes the server-connected MOTO flow, not every card reader or GC Connect hardware pairing method.

MOTO availability still requires an eligible giving form, school MOTO access, one of the staff roles above and a ready device. If a device is unavailable, verify the school, assigned role and device status instead of registering it repeatedly for each laptop.