Subscribe staff to recurring failure notices

For staff subscriptions, open Online Giving → Administrators → Notifications. Find the administrator’s row and the relevant checkbox. Use the notification Email Templates area when changing message content rather than recipients.

Add the colleague as an eligible fundraising administrator with their correct account email, then enable the Recurring Subscriptions and Pledges checkbox in notification settings. Established-subscription failure handling selects fundraising admins subscribed to recurring or donation notices and project recurring recipients, subject to the failure-notification guard. First-payment failures and expired-card notices have different handling; subscription does not guarantee a notice for every attempted charge.