Troubleshoot missing administrator gift notifications

In the Campaign Notifications screen, an authorized administrator selects the recipients under Donation Notifications and saves. School-level donation-notification preferences also participate in recipient selection. Check the specific campaign and account, not only whether the person has administrator access.

The recipient lookup requires a confirmed user account and excludes guest/admin-link users. Being entered as an email recipient does not by itself prove an eligible account or successful delivery. Gift notifications also have state-specific sending paths and per-gift duplicate prevention; ordinary donor receipts, campaign-owner notices and recurring-related notices are not interchangeable.

For intermittent missing messages, provide support with the affected gift IDs, campaign, recipient email, approximate times, and examples that did arrive. Compare the saved notification settings and actual delivery records. The description alone cannot establish a setting error, suppression, mailbox issue or outage. Do not resend payments or promise delivery merely because another administrator received a notice.