Manage volunteer templates, versions, and communications

For the newer Volunteer Management interface. Access and available actions depend on your volunteer or administrator role.

How to use

Use the Outreach Hub for constituent-facing templates used by volunteers. Use Communicate with Volunteers for administrator-to-volunteer templates. These libraries have different sender/recipient contexts; choose the one matching the message audience.

The administrator template libraries expose create/edit, duplicate, archive, restore, permanent deletion, version history, and revert actions. Use test-email and merge-token preview to check the message in the correct context. The separate email-volunteers action sends composed content to the selected volunteers.

Troubleshooting

An archived template and a permanently deleted template are different outcomes. Inspect the archived library before recreating a missing template. A merge field that works when the volunteer is the sender may differ when the volunteer is the recipient.

Account-specific settings

You should not expect that reverting a template changes messages already sent.