Restore statistics when a fiscal-year prompt appears
- Open School Dashboard → Home. If it asks for a fiscal-year start date, follow its settings link or open Settings → General Settings.
- Under General, choose the institution's actual fiscal-year Month and Day.
- Select Save Settings, then return to Home and check the result.
The form can display today's month/day when no fiscal-year start date has been saved. Merely seeing selected values does not prove configuration is complete. The date also participates in donor-status calculation; use the institution's fiscal boundary rather than accepting a displayed default without checking it. This resolves the missing-date prerequisite; it does not guarantee that underlying gift data or all metrics are populated.
Why other settings show import instructions instead of controls
| Section | Data prerequisite shown by the interface |
|---|---|
| Donations / Donor Status | Upload gift data through the Data Importer before configuring donor-status gift types/statuses. |
| Affiliations | Upload affiliation data before mapping imported affiliations. |
| Restrictions / Solicit Code Settings | Upload solicit-code data before configuring its product restrictions. |
Follow Data Import → Import Files to configure and import the relevant data. A constituent-only import does not supply all three types. General Settings and Settings → Donor Status are separate pages. See Guided Import and donor-status year ranges.
Organization AI and Google Fonts
Settings → General Settings includes AI Settings and Google Font when available. The AI setting concerns the organization; consult AI enablement for terms and access limits.
For fonts, put the Google Fonts stylesheet URL from its embed code into Google Font URL, then save. Use the CSS URL, not the full HTML embed tag or an uploaded font file. A URL can contain multiple font families, but adding unnecessary families increases load time. Select the desired family in a compatible editor; saving this setting does not restyle every existing page or email. See form branding.
Check subscriptions and school contacts
Open School Dashboard → Subscriptions for Subscription Overview. Review Plan, Core Solutions, Platform capabilities, and any displayed expiration or usage information. A capability can say Enabled or Requires Upgrade; visibility in the product navigation alone does not prove access. Account permissions can still limit an enabled capability.
The page separates Primary Contacts from School Points of Contact. Its instruction for updating school contacts is to reach the GiveCampus Partner Success Manager. Use the displayed billing/support contacts for the relevant question. This page does not confirm a contract price or authorize an upgrade.
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