Only part of a bulk conversation campaign appears to have sent

For school administrators using GiveCampus Outreach. Controls can differ between the classic email editor and the newer Composer editor.

Starting a bulk conversation campaign queues processing. The selected people, eligible phone numbers, created conversations, sent messages and delivered messages are different counts. The sender checks texting eligibility, opt-outs and phone validity. A count discrepancy alone does not prove the daily limit caused it.

Ask support to inspect the existing campaign's pending, failed, invalid-number and sent records before starting another campaign. Ask Support about safe retry options for the unsent recipients. A new campaign is a separate send and is not proven to exclude recipients simply because an earlier campaign sent to them. Preserve opt-outs and verify the unsent audience before any resend.