Reply and opt-out email alerts

To manage staff email alerts about incoming text messages and text opt-outs, go to Online Giving → Administrators → Notifications. Find the administrator and check or clear New Text Message Notifications. The checkbox saves when changed.

A Superadmin role does not automatically subscribe the person. This setting controls eligible administrator alerts about texting; it is separate from recipient Outreach marketing subscriptions.

Unread-message and opt-out checks are queued after approximately five minutes. This is not a guaranteed email delivery time. If someone has already read the incoming message, its unread alert can be skipped. Gift Officer conversations have a separate notification path.

If an expected alert is missing, confirm the administrator’s checkbox, the conversation and read state, and the recipient account. Give Support the conversation, time and exact message type if further investigation is needed.