Review deliverability, opt-outs, unsubscribe topics, and usage

For school administrators using GiveCampus Outreach. Controls can differ between the classic email editor and the newer Composer editor.

How to use

Use an outreach’s metrics, bounces, and conversion views for that message. Use Outreach → Reporting for recipient, unsubscribe, text-opt-out, and invalid-number information. Use Settings → Outreach Usage when exposed to inspect the school’s current allowance/usage.

In Settings → Unsubscribe Topics, create/edit a topic and inspect its associated outreaches. Active and archived topics have separate views. Topic names cannot duplicate a name already in use by the school; reserved-name validation also applies.

Troubleshooting

A sent count, a delivery result, an open, a click, and a conversion are different metrics. Report the exact metric and filter. Do not equate absence of an open with proof that the email was unread or did not arrive.

Use the supported resubscription flow when appropriate and respect the recipient’s choice. Archiving a topic is not permission to ignore an unsubscribe. Exact quotas and billing/overage terms must come from current school usage and contract information.

Can I customize the page recipients see when they unsubscribe?

The hosted unsubscribe confirmation and result pages do not have an administrator editor for custom wording or a separate page-specific logo. They display GiveCampus's standard unsubscribe text using the institution's name and existing school branding. Editing the email body or footer does not customize this destination page.

Outreach → Settings → Unsubscribe Topics lets you manage the topic names used for your outreach. That is separate from designing the unsubscribe page. The recipient can confirm the unsubscribe and, on the result page, use Resubscribe if the unsubscribe was a mistake.