Understand snippet permissions and template-content failures in the New email editor

For school administrators using GiveCampus Outreach. Controls can differ between the classic email editor and the New email editor.

Snippet/Saved Content creation and editing depend on the available editor and the administrator’s predefined role. Roles that include Outreach template creation/editing are Superadmin, Fundraising Superadmin, Advanced Campaign Admin, Communications Admin, Outreach Superadmin, Outreach Content Manager, Outreach Admin, Events Superadmin, Events Communication Admin. An Outreach Content Manager can prepare content but cannot send an outreach with that role alone. Ask a Superadmin, Fundraising Superadmin, or Outreach Superadmin to review Outreach → Administrators → select the person → Role(s), assign the appropriate role using Add Another → Update Role(s), and check the intended campaign/event access. The Roles page is a reference, not a place to switch individual capabilities on or off.

New email editor Saved Content and legacy HTML snippets use separate feature gates. Saved Content created in the New email editor should be edited through the New email editor; the legacy HTML edit path is restricted to avoid desynchronizing its content. Use the supported composer control rather than attempting to overwrite its HTML in the older editor.

When Create Outreach opens a blank legacy editor from a new-editor template, support should inspect the template type/ID, saved editor content, school composer configuration and created outreach. Preserve the original and do not save an empty replacement as a troubleshooting step. A template, its copied outreach and its snippets are separate objects.