Manage a membership, update a card, or stop renewals

How to use

Open the management link in your membership email. If you reach Manage your membership, enter your Email address and click Send sign-in link; follow the email sent to the membership owner. Review the membership and payment details.

For an eligible annual card membership, open the card-update control, enter the new card, and click Update card. To stop future renewals, select Cancel Membership, review the confirmation, and choose Yes, cancel. Keep membership leaves it unchanged. Confirm the result before leaving the page.

Rules

Card self-service is limited to eligible annual memberships with a Stripe card subscription and remaining future payments. The eligibility check accepts active, retry, failed-recurring, and card-expired states when the other ownership and schedule conditions hold. It does not make every membership or payment method editable.

Canceling stops the underlying recurring subscription; it is not a refund. Membership benefit/access end dates are a school-policy question and should not be inferred from subscription cancellation alone.

Troubleshooting

If there is no active subscription to cancel, the portal returns that condition rather than treating a one-time purchase as a subscription. If the card-update control is missing, check membership term and payment method with support. For a failed update, retry through the portal and escalate the displayed error without sharing card data or private access links.