Manage a membership, update a card, or stop renewals

How to use

Use the membership access/management email and complete its sign-in flow. The membership portal requires a session for the member who owns that membership. Review the membership’s payment and renewal details, then use the available update-card or cancel control.

Rules

Card self-service is limited to eligible annual memberships with a Stripe card subscription and remaining future payments. The eligibility check accepts active, retry, failed-recurring, and card-expired states when the other ownership and schedule conditions hold. It does not make every membership or payment method editable.

Canceling stops the underlying recurring subscription; it is not a refund. Membership benefit/access end dates are a school-policy question and should not be inferred from subscription cancellation alone.

Troubleshooting

If there is no active subscription to cancel, the portal returns that condition rather than treating a one-time purchase as a subscription. If the card-update control is missing, check membership term and payment method with support. For a failed update, retry through the portal and escalate the displayed error without sharing card data or private access links.