Configure Smart Appeals and review donor follow-up reporting

For school administrators using GiveCampus Outreach. Controls can differ between the classic email editor and the newer Composer editor.

How to use

Open Online Giving → Smart Appeals to review the available appeal setup and batches. Use Smart Appeals → Email Templates for the donor-facing templates. Open Smart Appeals → Reporting → Overview, Anniversary Donors, Recurring Donors, or Unsubscribed Donors for the relevant population; inspect the donor’s solicitation history when investigating a specific message.

Troubleshooting

Identify the specific appeal/template, donor category, and recorded solicitation before diagnosing a missing message. An eligible-looking donor is not proof that a message was scheduled or sent. Check unsubscribe state and the configured sending rules.

Account-specific settings

Appeal timing, recipient eligibility and retry behavior depend on the selected appeal and school configuration. Review the configured appeal and contact Support if you need help explaining a specific recipient or send result.