Administrator requests to unsubscribe a recipient

The standard Outreach → Reporting → Email Unsubscribes page lets administrators review existing opt-outs and send resubscription invitations. It does not provide an action to add an opt-out on someone’s behalf. Outreach → Settings → Unsubscribe Topics manages the topics, not a recipient’s subscription choice.

If someone asks your staff to stop emailing them:

1. Exclude the address from affected pending sends using each outreach’s recipient controls. An exclusion on one outreach is not a permanent school-wide unsubscribe.
2. Direct the recipient to the unsubscribe link in an Outreach email they received so they can record their choice.
3. If a persistent restriction is needed before that self-service action, have the authorized data administrator review an appropriate solicit code configured to disable email and verify its effect after importing/updating the constituent. A code’s name alone, such as “Do Not Contact,” does not establish that email is disabled. If the correct persistent preference cannot be recorded through the supported workflow, ask Support to review the request.

To invite someone who wants to resume email, open Outreach → Reporting → Email Unsubscribes, search their email address and click the envelope in Send Resubscribe Link. This sends an invitation; it does not itself resubscribe the recipient. Respect their choice and verify completion before treating them as eligible again.