Repair a nickname or other Email Token in a volunteer template

For the established (legacy) Volunteer Management portal. These steps differ from the newer Volunteer Management interface. Staff access is determined by their assigned administrator role(s). Administrator roles have fixed capabilities; the configurable volunteer roles described here are separate from staff administrator roles.

Open the legacy VMS email template, remove the problematic token text, place the cursor in the intended position, and use the Email Tokens button for nickname or the desired field. Save and preview/test against the intended constituent context before using the template. If a value still looks wrong, check the constituent's nickname/preferred-name data and the selected template.

Use the token picker to insert the correct spelling and avoid broken formatting from pasted content. Correctly typed literal tokens such as $NICKNAME$ can also work; reinserting a token helps repair spelling or formatting problems. In the volunteer-note text path a missing nickname falls back to preferred first name; different preview/output paths should be checked against the actual constituent.