NXT acknowledgement status and appeal matching

For GiveCampus integrations and API.

In the Blackbaud integration settings, the acknowledgement-status setting controls the status written on gift export; review it before exporting future gifts. The gift export matches the giving campaign/form Unique Identifier against imported NXT appeal lookup IDs and uses the matching appeal record ID. A blank appeal is not fixed merely by typing an unrelated campaign label: choose the correct imported NXT appeal/identifier and check that the appeal record is available. Existing exported gifts/batches need separate reconciliation; changing a default does not confirm that past batches were rewritten.

Why is a newly created NXT appeal missing?

With the NXT constituent import enabled, GiveCampus refreshes the imported appeal list as part of its nightly synchronization. A new appeal may therefore not appear immediately. Allow the next nightly sync to complete, then reopen the campaign or giving form settings and check the list again. There is no guaranteed exact completion time.

In the current form settings, go to Tracking & Analytics → Links & Appeal Codes → Internal Reporting. Under Unique Backend Identifier, select the matching Blackbaud appeal and click Save Identifier. Some interfaces describe this as the Blackbaud Appeal Identifier. Select the appeal's Lookup ID, not its System ID.

Do not disconnect and reconnect an otherwise working integration merely because an appeal was just created. If the appeal is still missing after the next sync, or constituent import is not enabled, contact Support with the appeal's name and Lookup ID so the integration configuration, permissions, and import result can be checked. A missing option alone does not prove a permissions problem.