Recipient permissions can omit admin notification details

Two subscribed administrators can receive different gift details because the email checks both their access to the campaign and the school’s notification-recipient configuration. A subscription is not the same as an administrator role or access to the gift.

Check the recipient’s assigned role and campaign/group access under Online Giving → Administrators, then review Notifications and the campaign’s recipient settings. Partners select predefined roles and assignments; there is no per-person switch to add a donor-detail capability inside a role. Do not grant a broader role simply to match another person’s email.

The standard template’s admin-only custom-field sections may be blank for a recipient who does not meet the donor-detail checks. Preserve those protected sections when editing the template. Ask Support to inspect the specific message, recipient and saved gift if the role, assignments and subscriptions look correct.