Ordinary gifts and partial refunds

Refund eligibility during an active dispute

A transaction cannot be refunded while it is in dispute. This applies to gifts, event registrations, and other GiveCampus transactions, for both full and partial refunds. Refund permissions, a remaining balance, or a bulk-refund workflow do not override this restriction.

A refund can be considered only after the dispute is dropped or resolved in the school's favor, the processor confirms the outcome, and the payment is no longer disputed. Normal refund eligibility, time limits, and remaining-balance requirements still apply. A donor's promise or request to withdraw the dispute is not confirmation that it has closed. If the payment still shows Disputed, ask GiveCampus Support to verify the status before attempting a refund.

If the school loses the dispute, the chargeback handles the disputed amount; do not issue a second reimbursement for that same amount. Changing an event RSVP or canceling a registration does not resolve the payment dispute.

This article covers gifts made through GiveCampus. Payment and recurring-gift options depend on the institution and the form.

The ordinary Manage Gifts refund modal has no partial-amount field. Its Stripe contribution refund path requests the contribution’s full value. Do not direct a partial-gift-refund request through that full-refund button or borrow the event-registration partial-refund instructions. Support must confirm the actual gift’s payment/provider, prior refunds and supported handling before a partial refund.