Find or resend a gift receipt and request a correction or refund

Refund eligibility during an active dispute

A transaction cannot be refunded while it is in dispute. This applies to gifts, event registrations, and other GiveCampus transactions, for both full and partial refunds. Refund permissions, a remaining balance, or a bulk-refund workflow do not override this restriction.

A refund can be considered only after the dispute is dropped or resolved in the school's favor, the processor confirms the outcome, and the payment is no longer disputed. Normal refund eligibility, time limits, and remaining-balance requirements still apply. A donor's promise or request to withdraw the dispute is not confirmation that it has closed. If the payment still shows Disputed, ask GiveCampus Support to verify the status before attempting a refund.

If the school loses the dispute, the chargeback handles the disputed amount; do not issue a second reimbursement for that same amount. Changing an event RSVP or canceling a registration does not resolve the payment dispute.

How to use

Check the email address used for the gift and its spam/junk folder. An authenticated donor or authorized administrator can use the receipt-resend action on an eligible gift. Recurring-gift management links can also authorize receipt resends in the supported token-based flow. A resend is queued; it is not an immediate delivery guarantee.

Ask the school’s authorized gift administrator to investigate incorrect donor details, allocation, duplicate gifts, and refund requests. Administrators should open the existing gift/payment, verify the correct record, and use the available correction or refund action. Do not create an offsetting donation as a substitute for a refund.

Important distinctions

A refund, cancellation of future recurring payments, and changing donor information are separate operations. Requesting one of these actions does not accomplish all three. Staff refunds require Superadmin, Fundraising Superadmin, Gift Management Admin, or Finance Admin and an eligible payment; only report success after the application confirms it.

Do not quote a universal refund timeline or tax-deductible amount. Ask the institution about its refund policy and your tax adviser about your tax treatment.