Find or resend a gift receipt and request a correction or refund

How to use

Check the email address used for the gift and its spam/junk folder. An authenticated donor or authorized administrator can use the receipt-resend action on an eligible gift. Recurring-gift management links can also authorize receipt resends in the supported token-based flow. A resend is queued; it is not an immediate delivery guarantee.

Ask the school’s authorized gift administrator to investigate incorrect donor details, allocation, duplicate gifts, and refund requests. Administrators should open the existing gift/payment, verify the correct record, and use the available correction or refund action. Do not create an offsetting donation as a substitute for a refund.

Important distinctions

A refund, cancellation of future recurring payments, and changing donor information are separate operations. Requesting one of these actions does not accomplish all three. Refund availability depends on the payment and permission; only report success after the application confirms it.

Do not quote a universal refund timeline or tax-deductible amount. Ask the institution about its refund policy and your tax adviser about your tax treatment.