Change recurring allocations and schedules, and understand retries and access

This article covers gifts made through GiveCampus. Payment and recurring-gift options depend on the institution and the form.

In the newer recurring-management page, eligible users can edit Designation(s) and choose Save Designation(s). The form must expose available designations and the subscription must permit editing. Confirm the donor-authorized funds and saved amounts. This path sends subscription update notifications, subject to state/template/delivery conditions; an Updated message does not necessarily mean a payment occurred.

The designation-update path clears existing donor-covered processing fees because the editor does not recollect the donor's fee preference. A difference between the base gift and fee-inclusive total can therefore appear after a designation edit. Ask support to inspect an unexpected amount. Entering the old fee-inclusive total as a new base donation is not the same as restoring the prior fee election.

The seeded Gift Management Admin and Finance Admin roles include recurring modification/cancellation permissions, so Fundraising Superadmin is not the only role capable of these actions. These roles also grant broader gift-edit/refund capabilities; an authorized administrator should review scope before assigning one. View-only reporting and Advanced Campaign/Form editing roles do not automatically supply recurring modification permission.

Frequency choices are the supported monthly/yearly set intersected with the originating form's enabled periods. If Yearly is missing, check that form's recurring configuration and the actual subscription before changing settings. Next Payment and Run all future payments on this day are separate controls. Finite schedules recalculate remaining installment count and total when dates/frequency change; extending an end date can increase the total. Verify paid history and all remaining dates before saving a correction.

Saving an ordinary schedule or end-date change does not itself charge the donor. Updating the payment method on a failed Stripe recurring gift can reset retry timing and queue another payment attempt. This is an attempt, not proof of success, a promise to collect every missed month, or a guaranteed clock time. Inspect the latest attempt before a manual retry to avoid duplication. Support can investigate the history of a particular payment separately.

There is no separate paused state for recurring subscriptions. Support can evaluate postponing Next Payment with the donor's agreement, but must consider any already queued attempt and the remaining schedule. Cancellation should not be described as a reversible temporary pause.

Ending a campaign or archiving its form does not itself cancel existing subscriptions. Recurring billing depends on the subscription’s dates, state and payment eligibility; the original campaign does not need to remain online. Existing eligible recurring and automatic pledge payments can continue. School subscription/maintenance status, payment method and processor failures still matter; do not reopen a campaign solely to preserve a valid recurring schedule.