Cancel an unverified microdeposit gift when the donor will pay by check

This article covers gifts made through GiveCampus. Payment and recurring-gift options depend on the institution and the form.

Support can cancel eligible unverified bank gifts when the gift is pending authorization, using microdeposit ACH and not yet ACH-verified. Ask support to inspect those conditions and the processor state for the exact gift. This is not the same as refunding a settled payment or canceling every pending bank transfer. Once verification or payment state changes, support must reassess the available action. Confirm the result before reconciling the replacement check so both are not treated as completed payments.

Can Support stop bank-verification reminders if the donor paid by check instead?

Yes. GiveCampus Support can cancel an eligible unverified microdeposit bank gift, which stops it from being selected for future bank-verification reminders. This is not a customer-facing email-preference switch.

Send Support the donation ID for each abandoned bank gift and explain that the donor has paid by another method or no longer wants to complete the transfer. Support must confirm that the gift is still Pending Authorization, uses microdeposit bank verification, and has not been verified before canceling it.

These bank-verification reminders are different from Incomplete Gift Nudge emails. Disabling a campaign's Incomplete Gift Nudge does not cancel a bank authorization. Do not tell the donor to verify an abandoned bank gift merely to stop reminders, because that can continue payment processing. If verification or payment has already progressed, Support must review the current transaction state before advising next steps.