A chargeback is not automatically withdrawn by the donor’s explanation

Refund eligibility during an active dispute

A transaction cannot be refunded while it is in dispute. This applies to gifts, event registrations, and other GiveCampus transactions, for both full and partial refunds. Refund permissions, a remaining balance, or a bulk-refund workflow do not override this restriction.

A refund can be considered only after the dispute is dropped or resolved in the school's favor, the processor confirms the outcome, and the payment is no longer disputed. Normal refund eligibility, time limits, and remaining-balance requirements still apply. A donor's promise or request to withdraw the dispute is not confirmation that it has closed. If the payment still shows Disputed, ask GiveCampus Support to verify the status before attempting a refund.

If the school loses the dispute, the chargeback handles the disputed amount; do not issue a second reimbursement for that same amount. Changing an event RSVP or canceling a registration does not resolve the payment dispute.

This article covers gifts made through GiveCampus. Payment and recurring-gift options depend on the institution and the form.

A cardholder dispute can be won or lost. A family member having made the purchase, or the cardholder receiving a provisional bank credit, does not mean that the dispute was canceled or that the school will recover the funds.

Ask the cardholder to contact the card issuer to request withdrawal if the charge is recognized and the dispute should be dropped. Obtain written confirmation when available and share the dispute/payment identifiers with authorized Support. Monitor the processor-backed dispute status; a donor's promise to withdraw is not itself a resolved status.

GiveCampus guidance allows up to 90 days for a dispute decision; confirm the current timeline with Support for the specific dispute. This is general operational guidance, not a promise for a particular case. Reconcile the original payment, dispute, reversals and any refund separately. Do not issue another refund or promise repayment solely from the request description; the actual outcome requires processor records.