Use calling and text conversations

For GiveCampus Gift Officer users. Your role and school configuration determine the available portfolio, school-wide and administrative controls.

How to use

When enabled, use the constituent’s call window/calling action and the configured phone-number workflow. School Settings includes Calling, and the available options include forwarding and browser-calling services. Use the displayed setup prompts and verify the intended recipient number.

Use Text Conversations to inspect replies and conversation history. Text templates and unread-message counts support follow-up; use the actual conversation status to confirm sending.

Troubleshooting

Confirm calling/texting access, assigned number, account configuration, and the specific error. A forwarded call and a browser-originated call are different flows. Do not assume that every school has telephony enabled or that every number is eligible.

Account-specific settings

Ask your school administrator or Support to confirm supported calling regions, recording options, device requirements and any applicable charges for your school’s calling service.