Open actual gift notifications and review gift-edit controls

For school-wide gift editing, use Superadmin, Fundraising Superadmin, Gift Management Admin, or Finance Admin. Advanced Campaign Admin can edit ordinary gifts on assigned campaigns through the campaign’s Manage Donations → Online Gifts (or legacy Manage Gifts → Donations) page. That role alone does not expose the school-wide Manage Gifts menu, refunds, or recurring-subscription changes. Advanced Form Admin can view assigned form gifts but cannot edit them solely through that role.

From Online Giving → Campaigns or Online Giving → Forms, open the relevant campaign/form and select Manage Donations → Online Gifts, then the Donation ID. Older menus call this Manage Gifts → Donations. The Donations search explicitly says it is case-sensitive. Other tabs separate recurring subscriptions, recurring donations, Should-Be Donors and refunds.

On the gift detail page, expand Gift Notifications to inspect the rendered messages associated with that gift, their recipient and sent timestamp, a PDF download and available Email Delivery Events. This is different from previewing a generic confirmation-email template. A sent timestamp is not proof of inbox placement. n/a in Email Delivery Events means events are not available in that displayed record; it does not by itself prove delivery or failure.

To edit an affiliation where that control is available, select the affiliation, choose Add Line Item, then Update Donation. Selecting a dropdown value alone is not the complete workflow. The page also separates Audit Trail, Notes, gift details and the Update Constituent ID lookup. Review the correct control for the intended correction.