Different incomplete-gift nudges for different forms

Open Online Giving → Campaigns or Online Giving → Forms, select the campaign or form, then go to Giving Experience → Gift Confirmation Emails and select the appropriate template. In the newer editor, Save Draft stores edits, Test Changes sends a test, and Save and Publish makes the changes active. Older editors use separate save/activation controls.

Incomplete Gift Nudge settings and active templates belong to the individual campaign/giving form. Open that form's email-template area, choose Incomplete Gift Nudge, customize its content and preview it; activation is separate. The sending process looks for the originating form's active nudge template. Two forms can therefore have different branded nudges; they do not have to share one generic message. This is not a recurring-payment failure notice or a general Outreach email.

Before testing or publishing an Incomplete Gift Nudge, enable Send automated nudge emails in its nudge settings and click Save Changes. Test/publish controls are unavailable while automated nudges are disabled.