Conditional receipt used instead of standard

Use the Conditional Templates tab to inspect fund/affiliation rules, or New Conditional Email to create an eligible conditional template. Standard templates are separate.

Open Online Giving → Campaigns or Online Giving → Forms, select the campaign or form, then go to Giving Experience → Gift Confirmation Emails → Conditional Templates. In the conditional editor, save with Create Email Template or Update Email Template. For a saved template, use Send Test Email, then Activate Email Template when it should be used. These controls differ from the standard-template editor.

For the one-time gift notification, one matching active conditional template takes precedence over the standard template. The selector uses the gift conditions and returns a template only when exactly one active conditional matches; zero or multiple matches fall back to the standard path. Review active status and conditions for the intended gift type. Saving a standard template does not automatically deactivate conditional templates.