Registrant and guest constituent matching

In GiveCampus Events, available controls depend on your permissions and the interface used by your institution.

Registrants and base guest/attendee records both enqueue email matching when created or their email changes. Matching searches imported school Individual records and links only people with a unique identifier; more than one ID may be returned. A CRM email existing in Raisers Edge does not prove it is present and indexed in GiveCampus. The matching service has no general exclusion based on an ASP identifier prefix. Support must compare the affected registration and guest emails with imported school individuals, their identifiers, imported data and matching results to explain the actual low match rate. Both registration and attendee API data can contain constituent_id and constituent_ids; the singular field is the first available ID, not evidence of a uniquely matched CRM identity. Guests resolve through their base attendee record.