Refund only the price difference for an event

Open Events → Events → select your event → Registrations.

Refund eligibility during an active dispute

A transaction cannot be refunded while it is in dispute. This applies to gifts, event registrations, and other GiveCampus transactions, for both full and partial refunds. Refund permissions, a remaining balance, or a bulk-refund workflow do not override this restriction.

A refund can be considered only after the dispute is dropped or resolved in the school's favor, the processor confirms the outcome, and the payment is no longer disputed. Normal refund eligibility, time limits, and remaining-balance requirements still apply. A donor's promise or request to withdraw the dispute is not confirmation that it has closed. If the payment still shows Disputed, ask GiveCampus Support to verify the status before attempting a refund.

If the school loses the dispute, the chargeback handles the disputed amount; do not issue a second reimbursement for that same amount. Changing an event RSVP or canceling a registration does not resolve the payment dispute.

Open the registration payment history and Issue Refund, choose Partial Refund, enter the difference within the remaining refundable amount, provide the reason and submit using an Events Finance Admin, Events Superadmin, or Superadmin account with access to the event. Correct the activity/party tickets separately and confirm attendees/capacity. A payment refund does not itself move the registrant to a different party.

Change staff access

A Superadmin or Events Superadmin can open Events → Administrators → select the person → Role(s), assign the appropriate role using Add Another → Update Role(s), and check Events Access. The role’s individual capabilities are fixed.