Refund an event payment in full or in part

Open Events → Events → select your event → Registrations.

Refund eligibility during an active dispute

A transaction cannot be refunded while it is in dispute. This applies to gifts, event registrations, and other GiveCampus transactions, for both full and partial refunds. Refund permissions, a remaining balance, or a bulk-refund workflow do not override this restriction.

A refund can be considered only after the dispute is dropped or resolved in the school's favor, the processor confirms the outcome, and the payment is no longer disputed. Normal refund eligibility, time limits, and remaining-balance requirements still apply. A donor's promise or request to withdraw the dispute is not confirmation that it has closed. If the payment still shows Disputed, ask GiveCampus Support to verify the status before attempting a refund.

If the school loses the dispute, the chargeback handles the disputed amount; do not issue a second reimbursement for that same amount. Changing an event RSVP or canceling a registration does not resolve the payment dispute.

Open the event's Registrations, open the correct registration and locate its payment history. For a refundable payment and authorized user, choose Issue Refund for this Payment. In the modal select Full Refund or Partial Refund; for partial, enter the intended amount within the remaining refundable balance. Enter the required reason, review purchaser/payment and Submit Refund. Confirm the result and refund record. The modal describes repayment to the original payment method; a refund is not a new credit to any arbitrary recipient.

The button requires both a refundable payment and Events Finance Admin, Events Superadmin, or Superadmin with access to the event. The button/policy does not impose a ten-refund daily limit or hide solely because the event is draft. If missing, inspect the actual registration/payment, remaining balance, state and scope rather than republishing the event to force it. Refund records already pending/in progress count toward the remaining refundable balance. Guest RSVP status must be changed separately when intended.

Change staff access

A Superadmin or Events Superadmin can open Events → Administrators → select the person → Role(s), assign the appropriate role using Add Another → Update Role(s), and check Events Access. The role’s individual capabilities are fixed.